Effective Date: October 16, 2015.
Why We Collect Personal Information
To sum it up, we collect your personal information because it helps us serve you better. It enables us to recommend products or services that may be of interest to you or fit your specific needs. Your personal information helps us keep you posted on offers, announcements and events that you might like to hear about from Lockedown Design.
Information We Collect, and How We May Use That Information
There are many situations in which your personal information may help us give you better products. For example:
We may ask for your personal information when you’re discussing a service issue on the phone with us. When you interact with Lockedown Design, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, contact preferences; your credit card information or other information. We may also collect information for market research purposes — such as your occupation and where you use your computer, or what browser you use. This helps us gain a better understanding of our customers and therefore provide better informed and higher value service. We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
We may use personal information to provide products that you have requested. We may also use this information for auditing, research, and analysis to improve Lockedown Design’s future products.
We collect personal information about users of our website through activities such as product transactions and contact form submissions on this website. Such information is collected when users subscribe to features on our website, make online purchases through our website, complete customer surveys, leave blog comments, subscribe to our email newsletter, send us an e-mail, fill out a customer inquiry or contact form, or in any other way submit personal information voluntarily to us through our website.
If you post blog comments, use a bulletin board, chat room, video hangout or other similar features on a Lockedown Design website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Lockedown Design is not responsible for the personally identifiable information you choose to submit in these forums, comments, or public chats. For example, if you choose to make your private information public, by enabling certain user features, Lockedown Design will collect that information from your interaction and the information will become publicly available.
Disclosing Your Information To Others
Lockedown Design takes your privacy very seriously. Lockedown Design does not, nor will we ever, sell or rent your contact information to other marketers. That’s a promise.
We will not sell, rent or disclose your personal information to third parties without notifying you of our intent to share the personal information in advance and giving you an opportunity to prevent your personal information from being shared.
Within Our Company
Information We Share With Our Vendors and Strategic Partners
At times, it is beneficial for Lockedown Design to make certain personal information about you available to companies that Lockedown Design either has a strategic partnership with, or companies that provide services or products for us. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess interest in our products and services, conduct customer research or process customer satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Lockedown Design’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Lockedown Design website.
We may disclose aggregate statistics regarding user behavior that measures the interest and use of our website or e-mails to third parties in the form of aggregate data, such as overarching patterns or demographic reports that do not describe, name or identify any individual user.
We may also offer joint promotions or programs with our strategic partners that will require personal information be shared with third parties in order for our customers to participate. In these instances, you will be provided with notice of the sharing prior to your decision to participate.
At times we may be required by law, warrant, subpoena or litigation to disclose your personal information. We may also disclose information about you if determined that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
We may also disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the website, or anyone else that could be harmed by such activities. In other words, do no harm to others on our website.
Protecting Your Personal Information
Lockedown Design takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The Lockedown Design websites use secure encryption, provided by a third party, on any web pages where credit card information is required. To make purchases from the Lockedown Design website you must use a modern SSL-enabled browser such as Safari, Chrome, Firefox, iOS, Android, Opera or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it is being transmitted over the internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters, numbers and symbols; and make sure you always use a secure web browser.
About The Integrity of Your Personal Information
Lockedown Design has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support team by contacting us.
While Lockedown Design strives to protect the security and integrity of sensitive personal information provided through this website, due to the inherent nature of the internet as a global communications network, we cannot guarantee 100% that information during transmission through the internet or while stored in our system or any place that is otherwise in our care, will be absolutely safe from intrusion by others.
If you contact us by e-mail or a “contact us” form on our website, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit. Do not send sensitive information (such as credit card information, social security numbers, employer identification numbers, passwords, or pin numbers) to us via e-mail or via a “contact us” form on our website. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we will immediately seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification.
Our Policy On Minors
About Cookies and Other Technologies
Information such as your country, location, browser, operating system and language helps us provide a better overall experience. Your contact information, product serial numbers, and computer information helps us register your products, personalize your service on this website, and provide you with customer service.
If you prefer not to enable cookies you can disable cookies in your browser. Please note that certain features of the Lockedown Design website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, your browser type and version, your Internet Service Provider (ISP), the pages you enter and exit the site from (referring and exit pages), your operating system ( such as Mac, Windows, Linux), The date-time stamp, and items that you click on.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Lockedown Design will not use the information collected to market directly to a specific person.
In some of our email messages we use a click-through URL linked to content on the Lockedown Design website and other websites not owned or controlled by Lockedown Design. When customers click one of these URLs, they pass through a web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we may use pixel tags or other similar technology to tell us what parts of our websites customers have visited or to measure the effectiveness of searches customers perform on our websites.
Pixel tags and other similar technologies also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers.
Commitment to Your Privacy
Lockedown Design takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to all Lockedown Design employees and strictly enforce privacy safeguards within the company.
Right to Opt-In and Opt-Out
You may have the right to “opt in” and “opt out” of certain uses of your personal information. For example, at the time you are requested to provide personal information on this website, you may have the opportunity to elect to, or not to receive correspondence from us. You may opt out of any email marketing communications with Lockedown Design by clicking the opt-out link in our messages, or by sending an email to john (at) lockedowndesign.com stating that you would like to be removed from a specific marketing list, or all communications entirely. Please note that you cannot unsubscribe or opt-out from certain correspondence from us, including messages relating to your account transactions. You may be contacted by Lockedown Design in connection with your relationship to us as a client, or as follow up from an event, class, seminar, purchase, or other occasion.
Regarding Business Transfer
In the event that Lockedown Design and any or all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, user information may be one of the transferred assets.
Lockedown Design abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union (EU).
You can also contact us regarding our polices and changes by email request at john (at) lockedowndesign.com or by mail: Lockedown Design, 9635 Gerber Road, Sacramento CA 95829.